Pay My Bill

Leading up to the move back to the Municipal Services Building, Clearwater Utility Customer Service will temporarily change their hours:

• Friday, Oct. 10: The Contact Center will close at 3 p.m. (The cashier will remain open at CGS Energy).
• Friday, Oct. 17: The Cashier Office will close at 2 p.m.
• Beginning Monday, Oct. 20: In-person payments will return to 100 S. Myrtle Ave., and the drive-thru will reopen.

Customers can make payments, start or stop service, and submit requests online at MyClearwater.com.

Regular hours remain Monday through Friday, 8 a.m. to 5 p.m., with a lunch closure from 12:30 to 1:30 p.m. Upon return to the Municipal Services Building, customer service assistance in the lobby will be available from 8 a.m. to 4 p.m.

The city's Utility Customer Service cashier and payment services moved Dec. 9, 2024, to CGS Energy,777 Maple St. Hours of operation are Monday through Friday, 8 a.m. to 5 p.m., closing daily from 12:30 p.m. to 1:30 p.m., and closed on city holidays. There is no drive-up option at the new location. You can pay your bill online or by phone, text, or Amscot.

Manage My Account Online

• Email CustomerService@MyClearwater.com about your bill.
• Make sure to include your account number, address, issue, and phone number, and we will address your issue as soon as we can.

Use Clearwater Connect to report your billing concern or inquiry to us.

• Billing Inquiries and Payments
• Disconnect Service
• Miscellaneous Service Inquiry

Make sure to include your account number, address, issue, and phone number, and we will address your issue as soon as we can.

• Call (727) 562-4600 to talk to a customer service representative about your utility bill.
• Hours are 8 a.m. to 5 p.m., with a daily closure from 12:30 p.m. to 1:30 p.m.
• You are welcome to submit inquires by email or Clearwater Connect.