Clearwater Connect, the city's online platform for managing resident service requests, is getting an upgrade! While the process of submitting requests stays the same, it has a fresh new look and provides a more streamlined experience. The new platform follows the same steps for placing a request — just select your issue, set the location and provide supporting details.
Please note that previous accounts and unresolved requests from the old system will not be migrated over. If you had any pending issues, especially related to the recent hurricanes, we recommend resubmitting them in the new system to ensure they are addressed.
If you’d like to track your submissions or receive notifications, you’ll need to create a new account with SeeClickFix. No account is required to submit a request, but we encourage you to create one so you can receive real-time updates and keep a record of your submissions. Guest and anonymous submissions are still accepted.
We appreciate your patience in this transition.