Pay My Bill

Pay your utility or gas bill, sign up for paperless billing, start service and other customer service information.

Regular operating hours are Monday through Friday from 8 a.m. to 5 p.m. In-person customer service is available in the lobby Monday through Friday from 8 a.m. to 4 p.m.

We are here to help resolve your utility billing concerns. 

Send Us an Email

Contact Us For: Billing, Payments, Disconnections, Inquiries, and Changes In Account

Use Clearwater Connect to report your billing concern or inquiry to us.

Make sure to include your account number, address, issue, and phone number, and we will address your issue as soon as we can.

Speak to a Representative

  • Call (727) 562-4600 to talk to a customer service representative about your utility bill.
  • Hours are 8 a.m. to 5 p.m., with a daily closure from 12:30 p.m. to 1:30 p.m.
  • You are welcome to submit inquires by email or Clearwater Connect.

Customer Assistance Resources

St. Vincent De Paul Society — Clearwater Area

  • Service area: Clearwater
  • Contact hours: 10 a.m. to noon
  • Additional instructions: Leave a message if there is no answer.
  • Phone: 727-446-7038

St. Vincent De Paul Society — Safety Harbor Area

Salvation Army Social Services

  • Address: 1521 Druid Road East, Clearwater
  • Phone: 727-446-4177

Episcopal Church of the Good Shepherd

First United Methodist Church

Safety Harbor Neighborhood Family Center

  • Address: 1003 Fourth St. N., Safety Harbor
  • Phone: 727-791-8255

211 Tampa Bay Cares

  • Services: Information and referrals for community resources
  • Phone: 211

Low Income Home Energy Assistance Program

  • Program name: Low Income Home Energy Assistance Program, also known as LIHEAP
  • Services: Water and gas assistance
  • Address: 333 31st St. N., St. Petersburg, FL 33713
  • Phone: 727-327-0977

Pinellas County Urban League

  • Programs: Low Income Home Energy Assistance Program (LIHEAP) and Low-Income Household Water Assistance Program (LIHWAP)
  • Address: 4101 Central Ave., St. Petersburg
  • Phone: 727-327-2081

Mid Florida Community Services

  • Program: Pasco County Low Income Home Energy Assistance Program (LIHEAP)
  • Services: Gas and electric utility assistance only
  • Service area: Pasco County
  • Phone: 844-873-3185

Clearwater Neighborhood Family Center

  • Eligibility: Customers age 55 and older
  • Assistance amount: Up to $60
  • Address: 900 N. Martin Luther King Jr. Ave., Clearwater
  • Contact: Erma, family development coordinator
  • Additional instructions: Call to schedule an appointment.
  • Phone: 727-442-5355

Catholic Charities

  • Address: 1213 16th St. N., St. Petersburg, FL 33705
  • Phone: 727-893-1314

Daystar Life Center

  • Address: 1055 28th St. S., St. Petersburg, FL 33712
  • Phone: 727-825-0442

Metropolitan Ministries

Our Florida

  • Services: Rental and utility assistance
  • Phone: 833-493-0594

Pinellas Opportunity Council

Hope Villages of America

  • Address: 1552 S. Myrtle Ave., Clearwater, FL
  • Phone: 727-446-5964

Tampa Bay Neighborhood Housing Services

  • Services: Utility assistance
  • Eligibility: Customers age 55 and older who live in ZIP code 33755
  • Service area: North Greenwood
  • Phone: 727-442-4155

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