Pay My Bill

Staff have moved back into the Municipal Services Building, which had been closed due to renovations. The building and customer-service drive-thru have re-opened to the public effective Oct. 20, 2025.

Regular hours remain Monday through Friday, 8 a.m. to 5 p.m., and customer service assistance in the lobby is available from 8 a.m. to 4 p.m.

We are here to help resolve your billing concerns.

Send Us an Email

Report It Online

Use Clearwater Connect to report your billing concern or inquiry to us.

Make sure to include your account number, address, issue, and phone number, and we will address your issue as soon as we can.

Speak to a Representative

  • Call (727) 562-4600 to talk to a customer service representative about your utility bill.
  • Hours are 8 a.m. to 5 p.m., with a daily closure from 12:30 p.m. to 1:30 p.m.
  • You are welcome to submit inquires by email or Clearwater Connect.

Customer Assistance Resources

St. Vincent De Paul Society
Clearwater Area – 10:00am to noon / leave message if no answer 446-7038
Safety Harbor Area 796-5522
   
Salvation Army Social Services  
1521 Druid Road East, Clearwater 446-4177
   
Episcopal Church of the Good Shepard  
639 Edgewater Dr. Dunedin 733-4125
   
First United Methodist Church  
411 West Turner Street, Clearwater 446-5955
Once in a lifetime program 644-4795
   
Safety Harbor Neighborhood Family Center  
1003 4th St. North, Safety Harbor 791-8255
   
211 – Tampa Bay Cares 211
   
Low Income Home Energy Assistance Program (LIHEAP) Water & Gas  
333 31st Street, North St. Petersburg, FL 33713 327-0977
   
Pinellas County Urban League (LIHEAP & LIHWAP)  
4101 Central Avenue, St. Petersburg 327-2081
   
Mid Florida Community Services  
Pasco County LIHEAP – GAS & ELECTRIC ONLY 844-873-3185
   
Clearwater Neighborhood Family Center – 55+ and up to $60  
900 North MLK Jr. Ave, Clearwater 442-5355
Call for an appointment – Erma Family Development Coordinator  
   
Catholic Charities  
1213 16th St. N.  St. Petersburg, FL  33705 727-893-1314
   
Daystar Life Center  
1055 28th Street S.  St. Petersburg, FL  33712 727-825-0442
   
Metropolitan Ministries  
Utility Assistance 813-209-1200
   
Our Florida  
Rental and Utility Assistance 833-493-0594
   
Pinellas Opportunity Council  
Utility Assistance 727-823-4101
   
Hope Villages of America  
1552 South Myrtle Ave. Clearwater, FL 727-446-5964
   
Tampa Bay Neighborhood Housing Services  
Utility Assistance for those 55+ 727-442-4155
Residing in 33755 Zip Code (North Greenwood)  

 

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