Find and Fix Leaks at Home

Water leak and slow drip

If Your Bill is Unusually High, You Might Have a Leak

Over the years, experience has indicated that water meters are extremely reliable and rarely fail. So, if your utility bill is unusually high, the problem will generally lie with either water usage or leaks.

Here are some examples of the rate of water flow through various apertures, running through a 5/8" meter:

WATER HOSE: 3/4", 100 feet long

  • 13.1 gallons per minute
  • 786 gallons per hour (1.05 units)
  • 18,864 gallons per day (25 units)
  • 565,920 gallons per month (756.6 units*)
  • Total cost - $5,805.25 per month!

TOILET with chain under flapper

  • 1.6 gallons per minute
  • 96 gallons per hour (.13 units)
  • 2,304 gallons per day (3.08 units)
  • 69,120 gallons per month (92.4 units*)
  • Total cost - $688.21 per month!

TOILET with damaged or deteriorated flapper

  • 6.8 gallons per minute
  • 408 gallons per hour (.55 units)
  • 9,792 gallons per day (13.9 units)
  • 293,760 gallons per month (392.7 units*)
  • Total cost - $3,002.62 per month!

So be aware that extra garden watering, or leaky fixtures and faucets can really make a difference in your utility bill!

If there is a leak after the water runs through the meter, the cost will appear on the bill and is the homeowner's responsibility. Attention to possible leaks will not only conserve our water resources, it also will help keep your costs as a consumer to a minimum.

For more information, call Clearwater's Utility Customer Service Department at (727) 562-4600.


You may qualify for a sewer credit adjustment if you have had a leak or unusual usage of potable water at your location that has not entered the City’s sewer system. If you have received a bill with a high sewer charge, a sewer credit adjustment has the potential to adjust the sewer portion of your bill back to your location’s average sewer consumption.

Click here to request a potential sewer credit

We are here to help resolve your billing concerns.

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Report It Online

Use Clearwater Connect to report your billing concern or inquiry to us.

Make sure to include your account number, address, issue, and phone number, and we will address your issue as soon as we can.

Speak to a Representative

  • Call (727) 562-4600 to talk to a customer service representative about your utility bill.
  • Hours are 8 a.m. to 5 p.m., with a daily closure from 12:30 p.m. to 1:30 p.m.
  • You are welcome to submit inquires by email or Clearwater Connect.

Customer Assistance Resources

St. Vincent De Paul Society
Clearwater Area – 10:00am to noon / leave message if no answer 446-7038
Safety Harbor Area 796-5522
   
Salvation Army Social Services  
1521 Druid Road East, Clearwater 446-4177
   
Episcopal Church of the Good Shepard  
639 Edgewater Dr. Dunedin 733-4125
   
First United Methodist Church  
411 West Turner Street, Clearwater 446-5955
Once in a lifetime program 644-4795
   
Safety Harbor Neighborhood Family Center  
1003 4th St. North, Safety Harbor 791-8255
   
211 – Tampa Bay Cares 211
   
Low Income Home Energy Assistance Program (LIHEAP) Water & Gas  
333 31st Street, North St. Petersburg, FL 33713 327-0977
   
Pinellas County Urban League (LIHEAP & LIHWAP)  
4101 Central Avenue, St. Petersburg 327-2081
   
Mid Florida Community Services  
Pasco County LIHEAP – GAS & ELECTRIC ONLY 844-873-3185
   
Clearwater Neighborhood Family Center – 55+ and up to $60  
900 North MLK Jr. Ave, Clearwater 442-5355
Call for an appointment – Erma Family Development Coordinator  
   
Catholic Charities  
1213 16th St. N.  St. Petersburg, FL  33705 727-893-1314
   
Daystar Life Center  
1055 28th Street S.  St. Petersburg, FL  33712 727-825-0442
   
Metropolitan Ministries  
Utility Assistance 813-209-1200
   
Our Florida  
Rental and Utility Assistance 833-493-0594
   
Pinellas Opportunity Council  
Utility Assistance 727-823-4101
   
Hope Villages of America  
1552 South Myrtle Ave. Clearwater, FL 727-446-5964
   
Tampa Bay Neighborhood Housing Services  
Utility Assistance for those 55+ 727-442-4155
Residing in 33755 Zip Code (North Greenwood)