Sign Up for Paperless Billing

Follow the three steps below to register for paperless billing. 

Turn On Paperless Billing

Step 1.Log into your account

Log In

If you do not have an online account yet, please visit this page for instructions on how to register for an account.

Step 2.On Your Account at a Glance page...

From the My Profile drop down menu, select “Paperless”, OR under Services, select “Paperless”.

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Step 3.On the Paperless page...

Select “Yes” for the account(s) you want to register for paperless. Check the box to “agree to the terms and conditions”. Then, select “Save my changes”.

paperless2.jpg

Step 4.Confirmation Banner

You will see a confirmation banner indicating “Your changes have been saved”.

paperless3.jpg

Turn Off Paperless Billing

Step 1.Log into your account

Log In

Step 2.On Your Account at a Glance page...

From the My Profile drop down menu, select “Paperless”, OR under Services, select “Paperless”.

paperless1.jpg

Step 3.On the Paperless page...

Select “No” for the account(s) you want to un-register for paperless. Then, select “Save my changes”.

Paperless-turn off

Save my changes

Step 4.Confirmation Banner

You will see a confirmation banner indicating “Your changes have been saved”.

Changes have been saved

We are here to help resolve your billing concerns.

Send Us an Email

Report It Online

Use Clearwater Connect to report your billing concern or inquiry to us.

Make sure to include your account number, address, issue, and phone number, and we will address your issue as soon as we can.

Speak to a Representative

  • Call (727) 562-4600 to talk to a customer service representative about your utility bill.
  • Hours are 8 a.m. to 5 p.m., with a daily closure from 12:30 p.m. to 1:30 p.m.
  • You are welcome to submit inquires by email or Clearwater Connect.

Customer Assistance Resources

St. Vincent De Paul Society — Clearwater Area

  • Service area: Clearwater
  • Contact hours: 10 a.m. to noon
  • Additional instructions: Leave a message if there is no answer.
  • Phone: 727-446-7038

St. Vincent De Paul Society — Safety Harbor Area

Salvation Army Social Services

  • Address: 1521 Druid Road East, Clearwater
  • Phone: 727-446-4177

Episcopal Church of the Good Shepherd

First United Methodist Church

Safety Harbor Neighborhood Family Center

  • Address: 1003 Fourth St. N., Safety Harbor
  • Phone: 727-791-8255

211 Tampa Bay Cares

  • Services: Information and referrals for community resources
  • Phone: 211

Low Income Home Energy Assistance Program

  • Program name: Low Income Home Energy Assistance Program, also known as LIHEAP
  • Services: Water and gas assistance
  • Address: 333 31st St. N., St. Petersburg, FL 33713
  • Phone: 727-327-0977

Pinellas County Urban League

  • Programs: Low Income Home Energy Assistance Program (LIHEAP) and Low-Income Household Water Assistance Program (LIHWAP)
  • Address: 4101 Central Ave., St. Petersburg
  • Phone: 727-327-2081

Mid Florida Community Services

  • Program: Pasco County Low Income Home Energy Assistance Program (LIHEAP)
  • Services: Gas and electric utility assistance only
  • Service area: Pasco County
  • Phone: 844-873-3185

Clearwater Neighborhood Family Center

  • Eligibility: Customers age 55 and older
  • Assistance amount: Up to $60
  • Address: 900 N. Martin Luther King Jr. Ave., Clearwater
  • Contact: Erma, family development coordinator
  • Additional instructions: Call to schedule an appointment.
  • Phone: 727-442-5355

Catholic Charities

  • Address: 1213 16th St. N., St. Petersburg, FL 33705
  • Phone: 727-893-1314

Daystar Life Center

  • Address: 1055 28th St. S., St. Petersburg, FL 33712
  • Phone: 727-825-0442

Metropolitan Ministries

Our Florida

  • Services: Rental and utility assistance
  • Phone: 833-493-0594

Pinellas Opportunity Council

Hope Villages of America

  • Address: 1552 S. Myrtle Ave., Clearwater, FL
  • Phone: 727-446-5964

Tampa Bay Neighborhood Housing Services

  • Services: Utility assistance
  • Eligibility: Customers age 55 and older who live in ZIP code 33755
  • Service area: North Greenwood
  • Phone: 727-442-4155