Find and Fix Leaks at Home

Water leak and slow drip

If Your Bill is Unusually High, You Might Have a Leak

Over the years, experience has indicated that water meters are extremely reliable and rarely fail. So, if your utility bill is unusually high, the problem will generally lie with either water usage or leaks.

Here are some examples of the rate of water flow through various apertures, running through a 5/8" meter:

WATER HOSE: 3/4", 100 feet long

  • 13.1 gallons per minute
  • 786 gallons per hour (1.05 units)
  • 18,864 gallons per day (25 units)
  • 565,920 gallons per month (756.6 units*)
  • Total cost - $9,198.26 per month!

TOILET with chain under flapper

  • 1.6 gallons per minute
  • 96 gallons per hour (.13 units)
  • 2,304 gallons per day (3.08 units)
  • 69,120 gallons per month (92.4 units*)
  • Total cost - $1,090.48 per month!

TOILET with damaged or deteriorated flapper

  • 6.8 gallons per minute
  • 408 gallons per hour (.55 units)
  • 9,792 gallons per day (13.9 units)
  • 293,760 gallons per month (392.7 units*)
  • Total cost - $4,755.95 per month!

So be aware that extra garden watering, or leaky fixtures and faucets can really make a difference in your utility bill!

If there is a leak after the water runs through the meter, the cost will appear on the bill and is the homeowner's responsibility. Attention to possible leaks will not only conserve our water resources, it also will help keep your costs as a consumer to a minimum.

For more information, call Clearwater's Utility Customer Service Department at (727) 562-4600.

You may qualify for a sewer credit adjustment if you have had a leak or unusual usage of potable water at your location that has not entered the City’s sewer system. If you have received a bill with a high sewer charge, a sewer credit adjustment has the potential to adjust the sewer portion of your bill back to your location’s average sewer consumption.

Click here to request a potential sewer credit

We are here to help resolve your billing concerns.

Send Us an Email

Report It Online

Use Clearwater Connect to report your billing concern or inquiry to us.

Make sure to include your account number, address, issue, and phone number, and we will address your issue as soon as we can.

Speak to a Representative

  • Call (727) 562-4600 to talk to a customer service representative about your utility bill.
  • Hours are 8 a.m. to 5 p.m., with a daily closure from 12:30 p.m. to 1:30 p.m.
  • You are welcome to submit inquires by email or Clearwater Connect.

Customer Assistance Resources

St. Vincent De Paul Society — Clearwater Area

  • Service area: Clearwater
  • Contact hours: 10 a.m. to noon
  • Additional instructions: Leave a message if there is no answer.
  • Phone: 727-446-7038

St. Vincent De Paul Society — Safety Harbor Area

Salvation Army Social Services

  • Address: 1521 Druid Road East, Clearwater
  • Phone: 727-446-4177

Episcopal Church of the Good Shepherd

First United Methodist Church

Safety Harbor Neighborhood Family Center

  • Address: 1003 Fourth St. N., Safety Harbor
  • Phone: 727-791-8255

211 Tampa Bay Cares

  • Services: Information and referrals for community resources
  • Phone: 211

Low Income Home Energy Assistance Program

  • Program name: Low Income Home Energy Assistance Program, also known as LIHEAP
  • Services: Water and gas assistance
  • Address: 333 31st St. N., St. Petersburg, FL 33713
  • Phone: 727-327-0977

Pinellas County Urban League

  • Programs: Low Income Home Energy Assistance Program (LIHEAP) and Low-Income Household Water Assistance Program (LIHWAP)
  • Address: 4101 Central Ave., St. Petersburg
  • Phone: 727-327-2081

Mid Florida Community Services

  • Program: Pasco County Low Income Home Energy Assistance Program (LIHEAP)
  • Services: Gas and electric utility assistance only
  • Service area: Pasco County
  • Phone: 844-873-3185

Clearwater Neighborhood Family Center

  • Eligibility: Customers age 55 and older
  • Assistance amount: Up to $60
  • Address: 900 N. Martin Luther King Jr. Ave., Clearwater
  • Contact: Erma, family development coordinator
  • Additional instructions: Call to schedule an appointment.
  • Phone: 727-442-5355

Catholic Charities

  • Address: 1213 16th St. N., St. Petersburg, FL 33705
  • Phone: 727-893-1314

Daystar Life Center

  • Address: 1055 28th St. S., St. Petersburg, FL 33712
  • Phone: 727-825-0442

Metropolitan Ministries

Our Florida

  • Services: Rental and utility assistance
  • Phone: 833-493-0594

Pinellas Opportunity Council

Hope Villages of America

  • Address: 1552 S. Myrtle Ave., Clearwater, FL
  • Phone: 727-446-5964

Tampa Bay Neighborhood Housing Services

  • Services: Utility assistance
  • Eligibility: Customers age 55 and older who live in ZIP code 33755
  • Service area: North Greenwood
  • Phone: 727-442-4155

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