Contact Us About Your Bill

• Accounts not paid by the Past Due Date will be assessed a Late Charge of $3 or 2% of the past due amount, whichever is greater, not to exceed $250 each month.
• Accounts with a past-due balance are subject to service disconnection 30 days after the statement date.
• Failure to receive the bill shall not constitute a defense for nonpayment.
• Notice of delinquency may be incorporated in or given with the bill for the account.
• Services may be disconnected even if no one is at the premises.

• In general, payment of a security deposit that is equal to two times the average monthly bill is required at the time utility service is requested. 
• The security deposit is applied against any outstanding balance when the utility account is closed. 
• Interest on deposits is credited to accounts annually according to an index rate as provided by city ordinance. 
• Applicants for residential utility service may satisfy the deposit requirement by producing a letter of referral from another utility that confirms that the customer has established a good payment record. In general, such referral letters should be received prior to the date when service is requested to begin. 
• Applicants for non-residential utility services must place a cash deposit before the utility service will be connected. 
• Alternatives to a cash deposit for non-residential accounts include a Surety Bond (obtained through an insurance company) and an Irrevocable Bank Letter of Credit. Such alternatives are subject to acceptance by the city of Clearwater. Detailed information regarding these alternatives is available upon request. 
• Accounts that become past due may be subject to a deposit increase. 
• Deposits for residential utility service may be refunded after 12 months of service, provided that a good payment record has been established. A good payment record would be no more than two past-due notices (penalty charges) in 12 months, no non-sufficient fund checks, and no disconnections for nonpayment of bills.

If services are disconnected for nonpayment, the total account balance is due immediately and must be paid in full before services will be reconnected. Services will be reconnected as rapidly as possible, but reconnection of services cannot be guaranteed the same day as payment is received.

To avoid disconnection of service:

1. Pay the entire balance in full by the Past Due After date or;
2. Reach agreement with the customer service manager regarding the terms for payment of the total amount due (Failure to reach an acceptable payment arrangement will not prevent disconnection of services), or;
3. File a written request with the customer service manager, not later than 26 days after the original statement date for an appeal to the city manager, explaining good cause why services should not be terminated. You will be notified of the date, time and place of a hearing when you may present your case to the city manager.

An unsuccessful appeal will not excuse payment of the charges or disconnection of services.

Your bill may reflect adjustments from billing corrections, transfers or adjustments resulting in credits or debits to the account. If you have any questions regarding your bill or services provided, you can email CustomerService@MyClearwater.com, submit a Clearwater Connect ticket, or contact us at (727) 562-4600. You also can send a written request to:

Clearwater Utility Customer Service
P.O. Box 4748
Clearwater, Fla. 33758

• Email CustomerService@MyClearwater.com about your bill.
• Make sure to include your account number, address, issue, and phone number, and we will address your issue as soon as we can.

Use Clearwater Connect to report your billing concern or inquiry to us.

• Billing Inquiries and Payments
• Disconnect Service
• Miscellaneous Service Inquiry

Make sure to include your account number, address, issue, and phone number, and we will address your issue as soon as we can.

• Call (727) 562-4600 to talk to a customer service representative about your utility bill.
• Hours are 8 a.m. to 5 p.m., with a daily closure from 12:30 p.m. to 1:30 p.m.
• You are welcome to submit inquires by email or Clearwater Connect.